Help and support

Write to support@tenhatch.com. We answer within two business days.

Set up PastDue

1. Install PastDue from the Stripe App Marketplace and accept its permissions.
2. On PastDue's settings page, choose the kind of fee, when it comes, whether it repeats, a ceiling if you want one, and how it reaches the customer. Press Save.
3. Leave it in preview for a few days: open any overdue invoice in Stripe and the PastDue drawer shows the fee it would add.
4. When it looks right, confirm that your terms allow these fees, set Late fees to On and press Save. PastDue adds due fees in its daily check, or press "Check overdue invoices now".

Questions

Which invoices get a fee?

Open invoices sent for the customer to pay by a due date (not charged automatically) whose due date has passed and that still have something owed, after the grace days in your rule. Late-fee invoices never get a fee themselves.

How do I stop fees for one invoice or one customer?

Open the invoice in Stripe and press "Stop late fees on this invoice" in the PastDue drawer, or open the customer and tick "Never charge this customer late fees".

How do I take back a fee?

Void the late-fee invoice in Stripe (or remove the fee from the next invoice before it is sent), then stop fees on the original invoice so PastDue does not add the next one.

Does the customer get an email?

With "Send it now as its own invoice", Stripe emails the late-fee invoice with its statement, from your account, like your other invoices. Stripe does not send emails from test mode or sandboxes.

Is my fee allowed?

That depends on where you and your customers are and on your terms with them. PastDue charges what you set and does not give legal advice; ask your own adviser if you are not sure.